DISPUTE RESOLUTION POLICY
If any dispute arises between the Users and the Company, the User may choose one of the following methods to resolve the issue:
1. COMPLAINTS
The player may contact our customer support at [email protected] to report any complaints related to our services.
- You may contact our customer support team following the instructions available on the Website to submit any complaints regarding our services.
- Complaints are processed by the support department and escalated within the organization if the support staff cannot resolve the matter immediately. You will be informed about the status of your complaint within a reasonable timeframe.
- If the dispute is not resolved at the casino management level, you may contact any independent body, gaming authority, or licensing regulator listed on the Website.
- In the event of any dispute, you agree that the server logs and records will serve as the final authority in determining the outcome of any claim. You accept that in the unlikely case of any discrepancy between the result displayed on your screen and the result recorded on the game server, the result recorded on the game server shall prevail. You acknowledge and agree that our records will be the final authority in determining the terms and conditions of your participation in the relevant online gaming activity and the results of such participation.
- If we need to contact you regarding such a dispute, we will use any contact details provided in your account.
2. ARBITRATION
These Terms and Conditions are governed by the applicable legislation. The Parties agree that any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, or any breach, termination, or invalidity thereof, shall be submitted to the competent jurisdiction.
