KYC POLICY OF NINEWIN.COM
The Company follows and complies with the “Know your customer” principles, which are designed to prevent financial crime and money laundering through proper client identification and due diligence procedures.
The Company reserves the right at any time to request any KYC documentation it considers necessary to verify the identity and location of a user at ninewin.com (hereinafter – the Website). We may restrict services, payments, or withdrawals until the user’s identity is properly verified, or for any other reason at our sole discretion in accordance with the applicable legal framework.
We apply a risk-based approach and conduct thorough due diligence checks along with continuous monitoring of all clients, customers, and transactions. In line with anti-money laundering regulations, we apply three levels of due diligence depending on the level of risk, the type of transaction, and the customer profile.
SDD – simplified due diligence is applied in cases of very low-risk transactions that do not exceed the established thresholds
CDD – customer due diligence represents the standard verification process and is applied in most cases for identification and verification purposes
EDD – enhanced due diligence is applied to high-risk customers, significant transactions, or special situations.
1. DOCUMENTS
Below you will find the different types of documents and information that may be requested from you (Documents) depending on the type of screening described above:
- The minimum identification data set includes:
- full name;
- date of birth;
- permanent residential address;
- identification number;
- The primary identification documents are:
- valid passport or ID card;
- a document confirming the client’s current permanent residence address (utility bill, bank account statement, etc.) issued no more than 6 months ago.
- Additional identification documents may include:
- an additional national identity document (driver’s license, military ID, etc.);
- a photo of the user holding an open passport next to their face with all details clearly visible;
- a front-side photo of a bank card showing the first 5 and last 4 digits, the cardholder’s name, and the expiry date, clearly readable.
- The submitted documents may be rejected for the following reasons:
- the address or name on the documents does not match the account name or address;
- documents or copies are unclear or illegible;
- documents are damaged;
- documents do not confirm the user’s age, name, or other required details;
- documents are unreadable;
- unacceptable documents are provided (for example, a copy of a document not included in the accepted ID verification list or a mail envelope instead of an actual utility bill);
- any other reason that employees or contractors of the Company consider justified.
- After the Documents are uploaded, the user receives a “Temporarily Approved” status and the documents are transferred for internal review. The “KYC Team” has up to 24 hours to review them and notify the user by email of the result: (1) Approved; (2) Rejected; (3) Additional information required (with no change to the current status);
- Users with “Temporarily Approved” status may continue using the platform as usual, however their ability to complete withdrawals is restricted.
- Based on the results of the document review, the Company makes a final decision. If the KYC process is not successfully completed, the reason is recorded and a support ticket is created in the system. The ticket number together with an explanation is provided to the user.
- If a user does not successfully pass the KYC verification, they are not allowed to make further deposits or withdrawals of any amount.
- If a user successfully completes the KYC process, then before any withdrawal a detailed automated and manual review of the user’s activity and balance is carried out to confirm that the withdrawal amount is the result of legitimate platform activity.
- Under no circumstances is a user allowed to transfer funds directly to another user.
