What payment methods are accepted?

We accept a variety of payment methods including Visa, Mastercard, PayPal, Neteller, and Skrill.

What is the minimum deposit required?

The minimum deposit required to start playing is £10.

How do I claim the welcome bonus?

The welcome bonus is automatically applied when you make your first deposit. Make sure to deposit at least the minimum amount required to qualify.

Are there any restrictions on bets?

The minimum bet is £0.10, and maximum bets depend on the game you are playing. Check the game’s rules for more details.

Privacy Policy – Nine Win Casino

This Privacy Policy explains how Nine Win Casino (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you access and use our website, mobile applications, and services. By creating an account and using Nine Win, you agree to this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services.

1. Introduction

Nine Win Casino is committed to safeguarding the privacy and personal data of its players in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains your rights, how your data is processed, and the measures we take to ensure your information is protected at all times.

2. Information We Collect

When you use Nine Win Casino, we may collect the following types of information:

Personal Identification Data – full name, date of birth, residential address, nationality, and identification documents (e.g., passport, driving licence).
Contact Information – email address, phone number, and communication preferences.
Account Information – username, password, account settings, and gameplay history.
Financial Information – deposit and withdrawal details, transaction history, and banking method used (e.g., Visa, Mastercard, PayPal, Trustly).
Technical Data – IP address, browser type, operating system, device identifiers, and log-in times.
Cookies and Tracking Data – information about your browsing activity, preferences, and use of Nine Win services.

3. How We Use Your Information

Your data is used for the following purposes:

To verify your identity and age in compliance with gambling regulations.
To provide account management, customer support, and transaction processing.
To deliver promotions, bonuses, and loyalty rewards tailored to your activity.
To ensure fair play and prevent fraudulent activity, money laundering, or misuse of services.
To personalise your user experience through website and game optimisation.
To comply with legal obligations, licensing conditions, and regulatory requirements in the UK.

4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

Consent – when you agree to receive marketing communications.
Contractual Necessity – to provide gaming services under our User Agreement.
Legal Obligation – to comply with anti-money laundering (AML) laws and gambling regulations.
Legitimate Interests – to ensure website security, improve user experience, and prevent fraud.

5. Sharing of Data

Your personal data may be shared with:

Payment Processors – banks, PayPal, Trustly, and other financial partners.
Regulatory Authorities – the UK Gambling Commission and law enforcement agencies when required by law.
Service Providers – IT providers, marketing agencies, and data analytics partners strictly for business purposes.
Fraud Prevention Bodies – for security checks and to prevent misuse of accounts.

We never sell or trade your personal data to third parties for profit.

6. International Data Transfers

In some cases, your personal data may be transferred outside the UK and the European Economic Area (EEA). When this occurs, we implement appropriate safeguards such as Standard Contractual Clauses and ensure that the receiving party upholds equivalent data protection standards.

7. Data Retention

We retain your personal data only as long as necessary to fulfil legal, regulatory, and contractual obligations. For example:

Transaction records are stored for a minimum of 5 years under anti-money laundering laws.
Closed account data may be retained for up to 7 years for regulatory purposes.
Marketing consent preferences are kept until you withdraw consent.

8. Cookies Policy

Nine Win uses cookies to enhance your experience. Types of cookies we use include:

Essential Cookies – required for login and website functionality.
Performance Cookies – measure site performance and loading times.
Targeting Cookies – deliver tailored promotions and relevant content.

You can manage your cookie preferences through your browser settings or within the Nine Win Casino platform.

9. Security Measures

Nine Win employs advanced security measures to protect your data:

256-bit SSL encryption for all transactions and communications.
PCI-DSS compliant payment processing.
Strict access controls with multi-factor authentication for staff.
Regular security audits, penetration testing, and monitoring of suspicious activity.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access – request a copy of your data.
Right to Rectification – correct inaccurate or incomplete data.
Right to Erasure – request deletion of your data where legally possible.
Right to Restrict Processing – limit how your data is used in certain cases.
Right to Data Portability – receive your data in a machine-readable format.
Right to Object – stop direct marketing communications at any time.

To exercise any of these rights, contact our Data Protection Officer (DPO) via the details below.

11. Marketing Communications

By registering with Nine Win Casino, you may opt-in to receive promotional emails, SMS notifications, and push alerts about bonuses and offers. You can manage preferences at any time through your account settings or by clicking the unsubscribe link provided in emails. We will never send marketing messages without your explicit consent.

12. Children’s Privacy

Nine Win Casino strictly prohibits the registration or use of services by individuals under 18 years of age. We do not knowingly collect or store personal data from minors. If such data is discovered, it will be immediately deleted, and the account will be terminated.

13. Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect legal changes or improvements to our services. Updates will be published on the Nine Win website, and players will be notified where significant changes affect their rights. Continued use of the service after policy updates constitutes acceptance.

14. Contact Information

For privacy-related questions, concerns, or data requests, please contact:

Email: [email protected]
Phone: +44 1234 567890
Data Protection Officer: Nine Win Casino, London, UK

15. Acceptance of this Policy

By creating an account and using Nine Win Casino, you acknowledge that you have read and understood this Privacy Policy. You agree to the collection, processing, and use of your personal data as described herein and accept that Nine Win will process data in line with UK law and industry standards.